Privacy Policy

Thank you for choosing to be part of our community at DecodeRewards (hereinafter referred to as “Decode Rewards” or “Company” or “We” or “Us” or “Our”), the owner of https://decoderewards.com and digital media application/s operated under the name of ‘Decode Rewards’ (hereinafter collectively referred to as the “Platform”).

In this privacy notice, we seek to explain to you the information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of the Platform immediately.

This policy describes our policies and procedures for collection, use, storage, processing, disclosure and protection of any information, including, but not limited to, business or personal information provided by you as a user (hereinafter referred to as “You” or “Your” or “User”) while using the website. User shall mean any person/persons, who visits, uses, deals with and/or transacts through the Platform, whether as a temporary internet visitor or a registered member.

By visiting/ accessing the Platform and voluntarily providing us with information (personal and/or non-personal), You are consenting to Our use of such information in accordance with this policy. This policy does not apply to third-party websites/applications that are connected via links to the Platform. If you do not agree with the Terms and Conditions of this policy, please do not proceed further to use/access the Platform.

You may go through the other privacy policy details here:

Information we collect & use

We may collect some information about your Internet Protocol IP address, browser or device MAC identification details, operating system, language preferences, referring URLs, country, location, information about how and when you use our Platform and other technical information. This information is primarily needed to maintain the security and operation of our Platform, and for our internal analytics and reporting purposes.

We use certain web analytics services, including third-party services such as Google Analytics, to help us understand and analyze how visitors use the Platform. These analytics services, including third-party services such as Google Analytics, also use this information to place advertisements for our products on other websites that you visit after your use of the Platform. These advertisements may be based on the pages you visited during your visit at the Platform.

During Your use of the Platform and/or Your interaction with Us or Our team either over email or on phone, we may collect following information from You, including but not limited to:

  • Your name, address, date of birth, contact details, billing addresses, marital status, Aadhar or Permanent Account Number (PAN) and related Know Your Customer information or documents etc.

  • Details regarding Your employment, years of experience, details of income, name of the current and previous employers, details of the office address, details regarding the years/months completed with the current employer;

  • Information with respect to Your income tax returns;

  • Credit score reports collected from Credit bureau;

  • Information about Your unique identifiers like usernames, preferences or transaction history etc.;

  • Recorded voice conversations while speaking with our support team;

  • Information that You provide in writing directly to Us (including e-mails) or which You provide to Us over the telephone;

  • Information with respect to IMEI code, details on whether Your phone supports dual sim cards, mobile network, name of the device, device operating systems and IP address;

  • Any other information that is required to be collected as per specific mandate from any bank or as a requirement under applicable law;

  • Clickstream data, including but not limited to the products browsed on Our Platform, the pages viewed, how You navigate through the Website and interact with webpages, etc.

  • The information We collect about You will depend on the products and services We offer, on an ongoing basis. The information collected from You will be used in order to effectively provide Services to You. If You do not allow Us to collect all the information We request, We may not be able to deliver all of these services effectively.

Express Consent for Communication

You, expressly share your consent to be contacted through SMS, phone call, RCS Messaging, Whatsapp, Social Media Messengers and/or e-mail and to receive follow up calls in relation to the services provided by DecodeRewards and/or its subsidiaries or associates, affiliates, contractors, employees, officers, directors, agents and its third party associates or licensors , as may be applicable. These services may include but are not limited to availing Premium Content or One-to-One Consultation Services, Product knowledge, Promotional offers or other offers by Our Business Partners. If You wish to terminate or disengage from Our Services and wish to withdraw consent for sharing personal information, kindly write to us and allow us Seventy Two working hours to process your request and purge all Your personal information.

Links to other websites

You may encounter links to other websites or mobile apps which are not maintained by us on Our Platform. You are requested to read the Privacy Policy for other websites or applications when accessing them. <strong>This Privacy Policy only applies to Our Platform and not applicable on external websites.</strong>

Protecting Your Information

We take best measures to keep your information safe, but remember that No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorised access, use, or disclosure, we cannot guarantee the security of your personal information.

Disclosure

We may share Your information with third parties under a confidentiality agreement for provision of Services which inter-alia restricts such third parties from further disclosing the information unless such disclosure is for the purpose as detailed under that confidentiality agreement. However, We are not responsible for any breach of security or for any actions of any third parties that receive Your personal information. Please note that by agreeing with the terms as laid out in this Privacy Policy, You also provide Your consent for Your information to be shared with third parties in the manner as described below:

  • We may disclose Your information to Our Business Partners and affiliates or third party partners for providing the Services as detailed under the Terms of Use;

  • We may share Your information with our third party partners in order to conduct data analysis in order to serve You better and provide Services;

  • We may disclose Your information, without prior notice, if We are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply Our Terms of Use or assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Cookie Policy

“Cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. We may use cookie and tracking technology depending on the features offered. No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.

Changes to this Privacy Policy

We may change our privacy policy and practices form time-to-time or as the need arises to stay compliant with relevant laws. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.